Shipping

Our warehouse will remain operational and dispatching orders as usual throughout the 2024/25 Christmas and New Year period, except on public holidays: Christmas Day (25 Dec), Boxing Day (26 Dec), and New Year’s Day (1 Jan). Thank you for your support and happy holidays!

We provide free shipping for all orders.

Express Shipping is available on select orders for $12, our Express Parcels are Sent via the AusPost Express Post network.

All orders are shipped from our warehouses located in Brisbane and Sydney.

We deliver to all addresses nationwide in Australia and internationally during business days (Monday to Friday, excluding Public Holidays). Orders placed on weekends and public holidays will be dispatched the following business day.

All orders are sent via standard Australia Post unless otherwise arranged.
Additionally, all orders require a signature unless otherwise specified by the customer in the order notes. 

If alternative delivery instructions (eg: Click&Collect) are required you must provide this prior to dispatch of the order. 

Estimated time / Delivery timeframes

All paid orders are picked, packed, and dispatched by our team at our warehouse, during business hours and business days, when payment is confirmed.

We offer domestic standard shipping. If you require your order urgently, or by a certain day, please select express AusPost shopping when placing your order.

Please view the Australia Post website for more accurate delivery times https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage

Once your order is packed and leaves our warehouse, an email will be sent to the email address entered when the order was placed. This email will provide the tracking number so you can track the progress of your order through the Australia Post website.

NDIS Providers

The orders will be dispatched by our team when the payment has been confirmed.

Signature release & authority to leave

Due to COVID-19, Australia Post's delivery service will not require a signature and will only deliver with Authority to Leave. This means that Australia Post will not require you to sign for your order. The postie will check for a safe place to leave the item. And if a safe place cannot be found, they will take it to the Post Office for collection.

If you do not want Australia Post to leave your order in a safe place when you are not home to receive it, please ensure you provide clear instructions in the notes field when placing your online order.

What if my order is not received? 

Once a parcel has left our premise it is in the hands of the Courier Service to complete delivery.

If your parcel was due for delivery and the due date has now passed, please reach out to our team as soon as possible via our Contact Us page and we can follow up with the Courier Company.  Please be sure to include your order number and confirm your shipping address.

Easy CPAP is in no way responsible for any delays in shipping, damages in transit, packages not received, arrival of your order at the wrong location due to incorrect delivery address or international customs issues.

International shipping

We ship worldwide but please note that all products are able to be shipped within Australia (domestically) while international shipping (outside Australia) only applies to select products.  

If you are unsure whether a product is eligible for overseas shipping, please contact us:
Phone: 1300 064 779

Email: info@easycpap.com.au