COVID-19: Update 24/11/2020. We are still shipping Australia wide, including SA, VIC and areas affected by restrictions. ... Although, due to increased demand, some online orders may be delayed for our South Australian and Victorian customers. We apologise for any inconvenience and hope you stay safe.

Returns and Refund Policy

Returns, Refund and Warranty Policy

RETURNS and REFUND policy

Please do not send your purchase back to the manufacturer.

Purchases can be returned and a full refund minus a $10 stocking fee will be given where such goods are unused, unopened and in original packaging within 14 days of purchase.

  • Defective items – if you receive a defective item, please contact us as soon as possible on info@easycpap.com.au or 1300 064 779 to arrange an assessment for a replacement.
  • Items with hygienic seals – items with hygienic seals can only be returned if the seal is intact (unless the item itself is defective). These items include CPAP masks, cushions/seals, filters, humidifier chambers and mask parts.

You have fourteen days to return or exchange an item. To be eligible for a return, your item must be unused, unopened, in its original packaging and in the same condition that you received it. If your item satisfies all the conditions, please email returns@easycpap.com.au or 1300 064 779 to arrange your refund or exchange before sending the item back to us. We reserve the right to refuse a return if the conditions are not met due to Health Regulations on medical equipment.

Returning an item is very simple. Simply download and fill in your Returns Claim form and email the completed form to returns@easycpap.com.au

Download and fill in your Returns Claim Form - HERE


Once we receive your request we will be in touch with you to discuss the return of your item.

We are not obligated to provide a refund if you change your mind about the purchase of CPAP products. We will meet our obligation under the relevant State Legislation to provide a remedy if the goods are defective.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $50, you should consider using a trackable shipping service. To return your product, please mail your product with claim form found below and/or email form back to returns@easypcpap.com.au and a note with your contact details to:

Easy CPAP
P.O. Box 1026
Hamilton Central QLD 4007

Refunds or replacement for faulty or damaged CPAP equipment will be applied when Easy CPAP has been notified by phone or email detailing the nature of fault or damage. All claims will be subject to assessment of the fault or damage by Easy CPAP and will be subject to the manufacturer’s warranty conditions. Easy CPAP will assess the level of fault and or damage upon receipt of the products and determine a suitable solution for replacement or refund.

Items that are returned for repair under warranty take approximately 7-30 business days to be repaired and returned to you. The 7-30 business day period commences from the 'physical' receipt of goods at the premises of easycpap.com.au by a easycpap.com.au representative. This does not include any collection notices or attempted deliveries by a courier(s), Australia Post representative or other person(s). The 7-30 business day period quoted is a guide only and should be treated as such. Thus from time to time, repairs under warranty may extend past the 7-30 business day period.  Easy CPAP accepts no liability or consequences for repairs under warranty that extend past the 7-30 business day period.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Warranties:

Any goods purchased will be entitled to receive warranties provided by the manufacturer on the terms and conditions under their warranty programs. Normal warranty is 2 years for CPAP units and 3 months for CPAP masks and accessories from date of purchase. Certain CPAP manufacturers may offer 5 year warranty as standard.  Most manufacturers offer an extra warranty extension as an option. 

Taxes & Import Duties

International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Easy CPAP is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

If you have any questions or concerns regarding import taxes and customs duties, please contact us prior to placing your order.