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Philips Recall

On Friday July 2nd 2021, following consultation with the Therapeutic Goods Administration (TGA), Philips Australia and New Zealand announced it is conducting an Urgent Product Defect Correction in Australia for specific affected devices below:

 

The Urgent Product Defect Correction informs customers and users of potential impacts on patient health and clinical use related to this issue, as well as instructions on actions to be taken. Additionally, the notification provides details of our repair and replacement program, to correct this issue as thoroughly as possible.

For more information:

https://www.philips.com.au/healthcare/e/sleep/communications/src-update

https://www.tga.gov.au/alert/philips-recall-action-cpap-bi-level-pap-devices-and-mechanical-ventilators

To implement the permanent corrective action, where possible, Philips will be contacting affected patients and customers with the relevant information on the next steps below:

Following consultation with the TGA, the advice to patients and customers is to take the following actions:

For patients using BiLevel PAP and CPAP devices: 

  • Stopping treatment suddenly could have an immediate and detrimental effect on patient health. Please contact and make an appointment with your physician or care provider before making any changes to your prescribed therapy. While the risks identified have resulted in Philips recommending discontinued use, it is important that you consult with your physician to determine the most appropriate options for continued treatment. Together with your physician, determine if the benefit of continuing therapy with your device outweighs the risks identified and discuss alternative long term therapy options.

What you need to do next

Philips has established a registration process that allows Patients, Users, or Caregivers​ to look up their device serial number and begin a registration if their unit is affected.

This registration is necessary so that the next step in the TGA approved process can be implemented.

You will need to enter your device serial number to begin the registration process.

You can locate your device serial number on the bottom of your machine (see picture below).

IMPORTANT: If a humidifier was included with your sleep therapy device, be sure to remove the water chamber before you proceed.

The serial number is located on the bottom of your device and it begins with "P" or "J" and contains 13 characters or begins with "D" and contains 14 characters.

Once you are sure of your device serial number, please click on the link below to enter it into the registration page:

https://www.philipssrcupdate.expertinquiry.com/?ulang=en


After a brief serial number verification check, you will be asked to click on the ‘Register’ button to register your device.

You will then be redirected to a secure form to enter your contact information.

After securely submitting your online details, Philips will have your latest contact information to be able to communicate directly with you.

If you need assistance registering your details, or have any questions, please call Philips directly on:
1800 009 579 (toll-free)
Monday to Friday 9:00am – 6:00pm AEST

Philips will be your main point of contact to handle the recall/claim process.

 

We appreciate this is concerning and we sincerely appreciate your patience during this difficult time.  If you need further information, please email:  recall@easycpap.com.au with your name and contact details. An Easy CPAP support member will be in contact with you.

As soon as we receive further news, we will let our customers know by email and via updates to this page: www.easypcpap.com.au/recall